Warranty Assitance
If your product is defective or you believe it may qualify for manufacturer warranty coverage, please visit our Warranty Assistance page.
Warranty claims are subject to the manufacturer's warranty terms and procedures, which may include replacement, repair, or manufacturer review rather than return for refund eligibility.
Order Issues or Shipping Problems
Orders are carefully reviewed for accuracy before shipment using staff review and barcode verification procedures.
If your order arrives damaged or you received an incorrect item, please contact our support team. We'll make it right. Photos of the product, packaging, or shipment may be requested to help expedite review and resolution.
Return & Exchange Guidelines
Please review the guidelines below before submitting a return or exchange request.
Our support team is here to help with returns, exchanges, troubleshooting, and compatibility assistance.
Return Request Window
Return and exchange requests must be submitted within 14 calendar days of the carrier's confirmed delivery date.
Return Condition Requirements
Returned merchandise must arrive in new, unused, uninstalled, and resellable condition with original packaging and included accessories.
Items showing signs of installation, wear, cosmetic damage, modification, or use may not qualify for return or refund
Shipping Costs
Customers are responsible for return shipping costs unless the return is related to an order fulfillment issue caused by SaltPoolGuys.com.
For orders originally shipped with promotional or free shipping, the actual outbound order/logistics costs incurred by SaltPoolGuys.com may be deducted from the refund amount.
Certain returns may be subject to restocking or handling deductions depending on product type, condition, completeness, signs of installation or handling, and overall return eligibility.
Return Authorization Required
All returns and exchanges must be reviewed and authorized by our support team before merchandise is returned.
Please do not return merchandise until return instructions have been provided.
All approved returns must be clearly marked with the assigned Return Authorization(RMA) number and shipped to the return address provided by our team.
Our facility receives a large volume of incoming shipments each day and improperly addressed or unauthorized returns may become delayed, misrouted, or sent to the incorrect department or manufacturer location.
Return Shipping Tips
Returned merchandise remains the responsibility of the customer until it arrives at the return address provided by our support team. We strongly recommend using a traceable and insured shipping method such as UPS or FedEx to help ensure safe delivery and processing.
Non-Returnable / Limited Return Items
Due to the installable and electronic nature of many replacement components, certain products are generally not eligible for return once installed, connected, or showing signs of handling or installation. These policies help protect product integrity and help ensure that customers receive new, unused, and uninstalled replacement components.
Because many replacement electronic components cannot be safely re-certified after installation or handling, these items may not qualify for return once installed or connected.
Products believed to be defective may still qualify for manufacturer warranty review, replacement, or repair eligibility depending on the manufacturer’s warranty procedures.
Salt Cells
Replacement salt cells are covered by the manufacturer's warranty but are generally not eligible for return for refund.
If an incorrect replacement cell is ordered, our support team may be able to assist with identifying the correct replacement option or exchange eligibility.
Electronic Components & Sensors
This includes replacement circuit boards, sensors, display panels, control modules, power supplies, and similar electronic replacement components.