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Josh rocks- I needed to trouble shoot a DIG-220 controller to determine if we needed new power module or entire unit (9 years old). Ultimately got new unit, promptly. And when testimonials state Josh 'talks you through', 'walks you through'- they are not kidding. I am handy but am not a contractor- I was able to replace the controller and get up and running in <2 hours after a series of emails/iPhone pictures with Josh. Oh, and after my last email did I mention I got a call at home # from Josh on HIS way home to make sure everything was OK after energizing the new unit. Service sells- Josh personifies service. Simple as that. I'm glad I returned after originally purchasing a tri-sensor from Josh 9 years ago.